04Capabilities
Technology operations
The largest cost in enterprise technology is not building systems. It is the years afterwards, when nobody owns them and they slowly stop matching the business.
What this covers
- Maintenance
- Dependencies, platform versions and the accumulated small work that keeps systems supportable.
- Security operations
- Patching, access review, vulnerability remediation and response to what monitoring surfaces.
- Monitoring and response
- Watching the systems we operate and acting on what they report.
- Continuous development
- A standing capacity for change, so improvements do not have to be justified as new projects.
- Optimization
- Performance, reliability and cost, reviewed against how the systems are actually used.
Responsibility
What Ferrafox takes on.
- Day-to-day operation of the systems in scope
- Security and maintenance posture
- A continuing development capacity, not a ticket queue
- Regular technical review with the people accountable internally
Operations is not a fourth layer stacked on the others. It runs vertically through all of them. That is the difference between a partner and a supplier.
09Contact
Tell us what your organization runs on.
The first conversation is about the environment as it stands today: what exists, what it costs to keep running, and where responsibility currently sits.